The U.S. Federal Trade Commission has implemented a new regulatory rule to simplify the cancellation process for subscription services, aiming to eliminate unnecessary obstacles for consumers.
FTC Chair Lina Khan stated, 'The FTC's rule will end these tricks and traps, saving Americans time and money. Nobody should be stuck paying for a service they no longer want.'
In 2024, consumers filed 70 complaints daily about unfair subscription cancellation practices, highlighting the widespread dissatisfaction with existing methods of canceling services.
The new 'click-to-cancel' rule mandates that online sellers streamline subscription cancellations, addressing consumer frustrations over cumbersome cancellation processes that often involve multiple steps.
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