Sen. Josh Hawley criticized airline executives for their business practices, stating, 'Flying on your airlines is horrible. It's a terrible experience.' He highlighted the burden of hidden fees.
Hawley recounted a personal incident, emphasizing the distress caused by flight attendants during the pandemic: 'I can't tell you nobody enjoys flying on your airlines.' This underlines the poor treatment customers face.
The senator questioned Spirit Airlines' varied baggage fees, expressing outrage at the $26 million spent on gate agents to enforce bag size limits, saying it reflects why flying is a negative experience.
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