IBM has secured a deal with the UK Home Office to provide user services for the troubled Emergency Service Network (ESN) upgrade, which includes voice and data communications. This contract, worth £1.362 billion, is set to last until December 31, 2031, with possible extensions. This agreement stems from the Emergency Services Mobile Communications Programme (ESMCP) and highlights IBM's role in ensuring effective communication for Emergency Services, following Motorola's withdrawal from the project.
The US supplier will provide end-to-end systems integration for the ESN, including public safety communication services, telecommunications infrastructure, user device management, and customer support. Following a tendering process initiated in May 2023, the contract's value has surged by £467 million, reflecting updated and refined market requirements as outlined by a Home Office spokesperson, emphasizing the complexity of the needs addressed in this timely procurement.
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