"We feel we're being, if you will, ripped off," said Allyn Peterson, expressing consumer frustration over unexpected fees when using NeedTags.com for DMV services.
"If you dispute this transaction, we will take legal action immediately," said a NeedTags representative, revealing aggressive tactics towards customers who realize they've been overcharged.
Allyn Peterson was shocked to learn that NeedTags.com, which he assumed was rogue, is actually authorized by the DMV to operate and charge excessive fees.
Consumer advocates are raising concerns that the added fees on third-party DMV services may violate California's laws against junk fees, highlighting broader implications for consumers.
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