Waissel contended that, during her time on 'X Factor,' there was "no duty of care" offered to contestants. She described the welfare officer as "absolutely unqualified beyond measure," suggesting that the show's support structures were inadequate for those struggling with mental health issues.
Mandel countered Waissel's claims by asserting that every show he has worked on provides psychological support to contestants. He emphasized that their mental well-being is monitored, particularly when someone appears to be struggling.
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