Terence Ho's story highlights the importance of vigilance against scams, demonstrating how quick thinking and alertness can prevent significant financial loss.
Ho could see approximately $3,000 being drained from his account as he was on the phone, which alarmingly confirmed that something was wrong.
Having access to the Bendigo Bank app allowed Ho to track the fraudulent transactions in real-time, intensifying his urgency to react against the scammers.
Ultimately, the pivotal moment for Ho occurred when he started questioning the legitimacy of the situation and hesitated before giving away his secure passcode.
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