"It's incredibly frustrating. There is a level of toxicity and gaslighting when it comes to [these violations]," said Lyric Thompson, who has been trying to get the front door of her building in Bushwick fixed since 2017. This statement reflects not only the personal distress tenants face but also exposes systemic issues in the responses to housing violations that render urgent fixes virtually unachievable in a timely manner.
Harriet Harrigan, who has lived in a dilapidated building in the Bronx, expresses frustration with HPD's inability to keep up with needed repairs. She acknowledges the regular check-ups by HPD staff but illustrates a disconnect between acknowledgment of issues and prompt corrective actions, indicating that the current system struggles to effectively manage and resolve the urgent needs expressed by tenants.
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