Leading audit and advisory firm Blick Rothenberg urges HMRC to address long-standing complaints about its customer service. Following a report by the Public Accounts Committee (PAC), which highlighted recurring issues, Paul Noble stresses the importance of accountability as taxpayers and advisors continue to find HMRC's performance lacking. HMRC's dismissal of the PAC's claims, asserting high customer satisfaction rates, is criticized as frustrating and indicative of a service decline. Sir Geoffrey Clifton-Brown MP's assertion of HMRC's deliberate poor service amplifies concerns about the organization's operational effectiveness amidst public financial pressures.
At a time when the Government is under huge pressure to effectively manage public finances and avoid further tax rises or spending cuts, it's imperative that HMRC is firing on all cylinders. However, as taxpayers, advisors and the PAC have outlined in their latest report issued today, it is not.
Sir Geoffrey Clifton-Brown MP, Chair of the Committee even went as far as to say in the report that HMRC is deliberately providing poor service. It is without precedent to say that a vital pillar of the economy is effectively shooting itself in the foot.
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