Troy Hunt, the founder of the data breach notification service Have I Been Pwned (HIBP), has indicated intentions to ban resellers from the platform. The service, which allows users to check if their email addresses have been compromised in data breaches, has been facing challenges with reseller subscriptions. Though resellers make up a small portion of HIBP's subscriber base, they account for a disproportionate number of support requests. Hunt's analysis revealed that the complexities involved with reseller support were significantly higher, leading him to reconsider their access to the service.
Troy Hunt's Have I Been Pwned may ban resellers from its service, as they contribute to excessive support requests and are not aligned with the platform’s mission.
Hunt revealed that resellers comprised only 0.86% of users but were responsible for 15.6% of support tickets, which are five times more complex to manage.
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