A lack of digital and procurement capability within government has led to wasted expenditure and lack of progress on major digital transformation programmes, said Gareth Davies, head of the NAO.
Government departments have treated tech suppliers in the same way as any other, according to the NAO, with procurement guidance failing to address all the complexities of digital commercial issues.
The government's central digital function, which leads on digital and data policy, isn't formally responsible for - and lacks the resources for - more extensive engagement in digital procurement.
Digital contracts are awarded without enough preparation, with teams often rushing to award contracts due to pressure to deliver, without always fully understanding what is actually needed from a contract.
#uk-government #digital-transformation #technology-procurement #national-audit-office #public-sector
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