The U.S. Transportation Department levied a $4 million fine on Lufthansa for denying boarding to Jewish passengers after a group was misidentified for misbehavior.
The latest ruling represents the largest civil-rights violation fine against an airline ever issued by the U.S. Transportation Department, showcasing the importance of passenger rights.
Investigations revealed that although many Jewish passengers wore traditional garb, they did not collectively misbehave, and Lufthansa's treatment was based on a misunderstanding.
Lufthansa denied discrimination but admitted to 'errors in company procedure' while rejecting the claim that their decision was based on bias against the Jewish passengers.
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