"The research found that nine in 10 consumers tip at least some of the time, with women and people aged over 35 more likely to leave a tip. However, two in three respondents said they believe tipping is becoming less voluntary, pointing to growing unease around perceived pressure. Three in four consumers said they would like businesses to make it easier to opt out of tipping, while one in five reported recently paying a bill that included an unexpected extra charge."
"The study also found that one in four consumers who encountered standalone tipping terminals had tapped them by mistake, which could have cost consumers almost €500,000 in total. The findings come as the CCPC published new guidance for businesses on how tips and service charges should be handled, particularly where digital payment technology is used. The guidance has been published on the watchdog's website and circulated to industry bodies, it said."
Nine in ten consumers tip at least some of the time, with women and people aged over 35 more likely to leave a tip. Two in three respondents believe tipping is becoming less voluntary, creating unease about perceived pressure. Three in four consumers want businesses to make opting out easier, and one in five recently paid a bill with an unexpected extra charge. One in four consumers accidentally tapped standalone tipping terminals, potentially costing consumers almost €500,000 in total. The CCPC published guidance recommending clear communication of mandatory charges, preventing accidental tipping by separating and labelling terminals, and never automatically adding optional charges to bills.
Read at Irish Independent
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