DoorDash is enhancing its driver identity verification process to combat unauthorized account sharing, having faced mounting pressure over safety and legal compliance issues.
The company plans to implement real-time identity checks immediately after deliveries and has introduced these requirements in cities such as Los Angeles and Seattle.
DoorDash's advanced machine learning system aims to detect unauthorized access through anomalies and suspicious activities, ensuring drivers re-verify identities when necessary to continue delivering.
Federal lawmakers have urged better practices from DoorDash and similar apps to eliminate the risk of people in the U.S. illegally using their platforms.
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