A report indicated a severe lack of trust between the government and disabled individuals regarding disability benefits, as wait times for calls to the Department for Work and Pensions (DWP) average nearly 27 minutes. This starkly contrasts with the quicker response times for other benefits like universal credit. Charities and MPs criticized the poor service, particularly as the DWP plans to continue budget cuts affecting disability benefits. Committee chair Sir Geoffrey Clifton-Brown emphasized the urgent need for improvements to support vulnerable claimants effectively.
People are literally calling for help and receiving no answer. The state is AWOL just when it needs it most, illustrating the stark disparity of experience between claimants.
Claimants of disability benefits face unacceptably poor service, with wait times averaging 26 minutes and 53 seconds, compared to just 2 minutes and 45 seconds for universal credit.
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