John Butler and his family faced unexpected fees from Ryanair for cabin bags that were deemed oversized just before their flight. Despite his protests and attempts to clarify the size of the bags, he paid a total of 100 euros in fines. Concerned about being unable to board, he complied with the charges but later lodged a complaint. Ryanair maintains that the fees were justified, igniting dissatisfaction from the Butler family over the treatment received and the financial penalty imposed at the last minute.
"I said do you not have to weigh them or check them? How could they be?"
"We get to the gate on time and are probably the last two or three people going in."
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