CVS has launched a new app aimed at enhancing the in-person drugstore shopping experience by allowing loyalty program members to access products from behind locked cabinets using their smartphones. Currently being tested in three stores, customers must log into the app, join the store's Wi-Fi, and enable Bluetooth to utilize this feature. The pilot program has shown positive results, with plans to expand to 10-15 more locations. Additionally, the app features resources for managing prescriptions and will incorporate AI functionalities, including search options and a chat tool for order status inquiries later in 2025.
CVS is launching an app allowing select users to access products behind locked cabinets via their phones, expediting the in-store shopping experience.
The app is being tested in three stores for loyalty members, requiring them to log in, connect to Wi-Fi, and enable Bluetooth to unlock cabinets.
Tilak Mandadi, CVS Health executive VP, noted the pilot program's success and plans for expansion to 10-15 additional stores.
The app also includes AI-powered search options and will introduce a chat tool later in 2025 to assist with prescription management.
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