CVS is launching a new update to its mobile app focused on enhancing customer experience, particularly with prescription pickups and access to items in locked cabinets. Currently in a trial phase at a few stores, this feature allows app users to access secured items directly using their phone while connected to store Wi-Fi and with Bluetooth enabled. Customers must also be enrolled in the CVS loyalty program, helping the company gather insights while improving service efficiency. The aim is to broaden this feature to more locations if initial trials show positive results.
CVS is introducing a new feature in its mobile app allowing users to access locked cabinet items using their phones during a trial in select stores.
The app’s new capabilities require users to log in, connect to local store Wi-Fi, enable Bluetooth, and join the CVS loyalty program to access features.
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