Robbie and Dawn Bennett, along with friends, traveled to Egypt for their anniversary, but were shocked to find their luxury hotel, Paradise Abu Soma Resort, appeared drastically different from advertised images online. They described conditions reminiscent of a war zone, including unusable sports facilities and a dirty living space with inadequate bedding. Suffering through power outages and poor service, they felt the trip, booked through On the Beach, was misrepresented, marking it as their worst holiday experience to date.
The couple believed the holiday was 'misrepresented' to how it was advertised on website retailer On the Beach, describing their stay as the worst trip they've ever had.
Robbie said their 'shabby, 1980s-style' room was 'dirty', claiming there were hairs in the bed, showcasing the stark contrast between online representation and reality.
Upon arrival at the hotel, shocking photos showed the resort looked nothing like the pictures advertised, revealing a dilapidated and unsightly environment.
After complaining about their conditions, the couple received an offer for alternative accommodation, allegedly referred to by guests as the 'prison block'.
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