Havering Council faced criticism from the Housing Ombudsman for mishandling complaints, leading to delays and confusion regarding parking issues faced by residents.
Despite the resident’s complaint about dangerous parking conditions, action was delayed for months, prompting escalation to the Housing Ombudsman and subsequent compensation orders.
Richard Blakeway from the Housing Ombudsman noted that Complaint Handling Failure Orders are issued rarely, indicating significant issues that landlords must address to protect residents.
The incident underscores the need for landlords to learn from complaints to prevent future issues, and act promptly to ensure tenant safety and well-being.
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