Customers shared their disappointment over missed Christmas orders from Morrisons, stating their holiday was ruined. They had to improvise festive meals with limited options.
Kate from Exeter described her experience of being let down by Morrisons when they canceled her order without notifying her, leaving her family without a proper Christmas dinner.
Kate’s daughter expressed frustration with the timing of the order cancellation notice, stating that better communication could have allowed the family to shop elsewhere.
The Morrisons team acknowledged the systems issues that led to mishaps with both in-store and online orders during the busy Christmas season.
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