Humane's investigation revealed that the battery supplier was no longer meeting quality standards, and certain battery cells may pose a fire safety risk. Hence, they disqualified this vendor.
Customers impacted by the charging issue can apply for a refund or a replacement, but while refunds are processed within 14 days, replacements could take several months.
Despite the recall being aimed at user safety, Humane faces challenges in public perception due to previous issues with the Ai Pin's launch, including functionality problems.
This incident highlights another setback for Humane, as the company grapples with prior complaints about its Ai Pin, affecting its market position and reputation.
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