Broadband Providers Should Aim for Benchmark of Under 3% Annual Churn: Report
Briefly

from Telecompetitor3 months ago
According to the report, "ISP Network Report - 2025 Edition", less than 3% annual churn is the target to aim for, as reported by 45% of respondents."
Telecompetitorhttps://www.telecompetitor.com/broadband-providers-should-aim-for-benchmark-of-under-3-annual-churn-report/
The report indicates that "the higher the NPS or customer satisfaction score, the lower the churn", showcasing a direct correlation between customer loyalty and service quality.
Telecompetitorhttps://www.telecompetitor.com/broadband-providers-should-aim-for-benchmark-of-under-3-annual-churn-report/
Broadband providers with 5,000 or fewer subscribers show higher churn rates due to limited resources, making it challenging to retain customers effectively."
Telecompetitorhttps://www.telecompetitor.com/broadband-providers-should-aim-for-benchmark-of-under-3-annual-churn-report/
Read at Telecompetitor
#broadband #churn-rate #customer-satisfaction #nps #isp-performance
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