The recent inquiry revealed that a technical glitch leaving 700,000 British air travelers stranded was exacerbated by IT engineers working from home, delaying the response.
One engineer tasked with fixing the problem couldn’t log in to their work computer remotely after a system crash, resulting in significant ripple effects for air travel during a busy holiday.
The Civil Aviation Authority's inquiry suggested 48 new policy solutions to prevent such issues, including the necessity for senior engineers to be always present at key locations.
Over $126 million was paid out in restitutions to affected travelers, highlighting the financial impact of the glitch on airlines and the travel industry.
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