"The company's decision to prematurely release a buggy, completely overhauled new app back in May - with crucial features missing at launch - outraged customers and kicked off a months-long domino effect that included layoffs, a sharp decline in employee morale, and a public apology tour."
"After the debacle, Sonos' board of directors and Spence have concluded that those steps weren't enough: the app debacle has officially cost Spence his job."
"Sonos tried to get a handle on the situation, which by then had spiraled into a full-on PR disaster, by outlining a turnaround plan. The company vowed to strengthen product development principles, increase transparency internally, and take other steps that it said would prevent any mistake of this magnitude from ever happening again."
"We're going to initiate a search for the next CEO, and we'll work on finding a leader who's going to continue to build on our legacy and work with the team to move the company forward."
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