The article discusses the predictable yet chaotic boarding process of airplanes, particularly focusing on luggage management. As passengers crowd gates, vying for limited overhead bin space, delays and frustrations often ensue, with many opting to carry bags rather than checking them. Samuel Engel, an expert in the field, highlights that the overhead bins are the primary constraint affecting boarding times, not passenger behaviour. The reluctance to check bags due to costs and mishandling further exacerbates the issue, making it a persistent pain point in the flying experience.
"If you look at what is the constraint on boarding time, the element that really squeezes it is the overhead bins. It's not people finding their seats."
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