Bank of Ireland has acknowledged issues clients are facing with their mobile app and online services, particularly as the peak shopping season approaches.
A frustrated customer shared her experience, noting the app freezes after starting security checks, highlighting significant accessibility issues just before Christmas.
Reports of connectivity problems on social media indicate that users have difficulty logging in, with some past successful connections suddenly invalid.
IT outages have become a frequent issue for banks in Ireland, affecting service delivery and causing many customer complaints about their online banking.
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