Veeam experienced a significant error during forum maintenance when an outdated backup was restored over the current database, resulting in lost user comments and topics. The error was not due to faults in Veeam's products but rather a misstep during maintenance by the internal DevOps team. Forum staff acknowledged the issue, assuring users they were investigating its impact and apologized for the inconvenience caused. This incident underlines the importance of careful data management practices even in everyday operations.
During this morning's forum maintenance window, a backup of the forum database from one day ago (Monday, February 10th) was mistakenly restored by internal infrastructure DevOps team over the production database, which did not experience any issues and did not require restoration.
We understand how important timely updates are, and we want to assure you that we are actively looking into this matter.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
It's therefore possible that useful support info or product roadmaps could have gone missing.
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