AT&T's 'Guarantee' program promises improved outage communication and automatic bill credits for service disruptions, addressing past customer complaints about long outages.
The program includes compensation for outages lasting 20 minutes for fiber or over 60 minutes for wireless, focusing on essential communication during disruptions.
Notably, the initiative covers specific conditions, excluding incidents caused by bad weather or natural disasters, ensuring customers only receive credits for controllable outages.
To further enhance customer support, AT&T will provide at least $5 reward cards for tech support issues like wait times and failed callbacks.
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