AT&T will credit customers for internet outages exceeding 20 minutes and long hold times, as part of a $750 million investment to revamp customer service.
Starting Thursday, customers will receive a full day's bill credit for fiber outages over 20 minutes and wireless outages over an hour.
Customers waiting more than five minutes on the technical support line will receive a $5 Visa gift card, reflecting AT&T's commitment to improving customer service.
Automation, including the use of AI, is a significant part of AT&T's investment, allowing customers to communicate via apps like iMessage and WhatsApp.
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