Rob Barnes emphasized the critical nature of maintaining system stability during the busy holiday period, stating, "We are now moving into a critical period, with Black Friday... and customers re-evaluating Asda ahead of the Christmas trading weeks, it is crucial that we maintain system stability over this period to make sure there is no disruption, and that we deliver the best possible experience for our customers and colleagues."
Amid the ongoing separation from Walmart, Asda's technology team is enforcing a 'change freeze' to ensure a smooth transition without affecting customer service during the vital holiday season. The communication highlighted that, "To achieve this, we are bringing forward our plans and instigating a change freeze with immediate effect that applies to all changes to our production environment, both business as usual and [Project] Future."
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