The Centers for Medicare & Medicaid Services stated they have implemented measures that significantly reduced complaints about unauthorized switching of ACA plans, indicating a positive trend.
Sabrina Corlette emphasized that while fraud prevention is crucial, excessive restrictions could inadvertently create barriers that hinder necessary enrollments for vulnerable populations.
The introduction of stricter policies, including mandatory three-way calls during plan changes, could complicate the enrollment process, potentially leading to longer wait times for consumers.
CMS has taken significant steps, including suspending agents involved in unauthorized practices, to enhance the integrity of the ACA marketplace, though this raises concerns about access and efficiency.
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