American Airlines is testing innovative technology at select airports to reduce line-cutting behavior during the boarding process, enhancing the overall efficiency and experience for passengers.
The new technology alerts gate agents with an audible sound if a passenger attempts to board ahead of their assigned group, ensuring appropriate boarding procedures are followed.
A gate agent will inform the passenger unable to board out of their designated order, politely requesting them to return to their assigned line, maintaining order.
The airline reports satisfaction with the initial trial results, indicating potential effectiveness in improving the orderly process of boarding and providing priority boarding benefits.
#american-airlines #boarding-technology #line-cutting-prevention #airport-procedures #customer-experience
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