Customers who traded in their older Kindles were disappointed by display issues with the Colorsoft, creating a frustrating situation regarding refunds and replacements.
Many customers have taken their experiences to Reddit and Amazon reviews, with the Colorsoft receiving a low rating due to unresolved display problems and customer service responses.
Refunds weren't straightforward; customers who used discounts faced the dilemma of paying full price for a new Colorsoft without a trade-in opportunity when they returned damaged ones.
Some customers met their trade-in deadlines and received instant payments, while others struggled with delays and were left without devices, highlighting inconsistencies in the service.
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