"The company had planned to introduce new eligibility rules for its Ride Access Pass (RAP), which provides a non-queueing option for people unable to stand in long lines. Under the plan, visitors to places like Alton Towers, Chessington World of Adventures and Legoland Windsor this half-term who only had "difficulty with crowds" would no longer have qualified. Merlin said it had "listened carefully to the extensive feedback" and decided to "pause the trial while we explore alternative options"."
"Rob Smith, the company's chief operating officer, said the company had heard from many RAP users who felt the proposed changes would worsen accessibility rather than improve it. "Whenever we make changes to the Ride Access Pass, it's because we genuinely want to improve the experience for guests who rely on it," he said. "They've told us loud and clear that the current system isn't working.""
Merlin Entertainments planned to change eligibility for its Ride Access Pass, which allows people who cannot stand in long queues to avoid lines. Proposed rules would have excluded visitors who only reported "difficulty with crowds," affecting access at parks including Alton Towers, Chessington World of Adventures and Legoland Windsor. The company received extensive feedback from adults with autism, ADHD, anxiety and families of neurodivergent children who warned the changes would shut many people out. Merlin has paused the trial, apologized to those impacted, and said it will reflect further because the RAP remains under huge pressure.
Read at www.bbc.com
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