Brian Chesky stated that larger-scale hosts tend to produce lower guest satisfaction ratings, emphasizing the value small-scale hosts bring in creating a local feel.
Chesky emphasized that hosts managing fewer properties usually provide a better experience for guests compared to hosts who manage hundreds or thousands.
Chesky noted the average review score for professionally managed properties is 4.62, significantly lower than the median range, indicating the guest dissatisfaction with larger operations.
The development of the Co-Host Network is aimed at supporting smaller hosts, who are linked with locals to ensure better property management and guest experience.
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