The Government Accountability Office report highlights that telework policies at federal agencies like the IRS and USCIS directly impact their talent recruitment and customer service capabilities.
Despite varying degrees of telework adoption, the ability to effectively recruit and retain personnel was hindered across all four agencies evaluated, demonstrating a systemic issue.
Factors such as work portability significantly influenced telework engagement rates at these agencies, revealing the need for tailored approaches to telework policies based on agency-specific operational needs.
The upcoming Trump administration's intention to end federal telework raises concerns about the long-term effects on workforce recruitment and retention capabilities in critical service areas.
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