The business of dining out has become an intricate ordeal, from scheduling with guests to managing the complexities of non-refundable fees and cancellation penalties.
Carrie’s experience with her reservation at Casa Mono exemplifies the frustration diners feel: having to choose between attending while unwell or risking a cancellation penalty.
With cancellations around 20%, restaurants are torn between enforcing no-show fees and maintaining customer goodwill, creating a challenging balancing act post-pandemic.
Operators like John McDonald grapple with the dilemma of charging fees to deter cancellations while wanting to foster a supportive dining atmosphere.
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