The FCC reported that AT&T's nationwide outage affected over 125 million devices, blocking over 92 million calls, and preventing over 25,000 emergency calls to 911.
The investigation revealed a myriad of issues in AT&T's processes, including a lack of adherence to internal procedures and inadequate testing that complicated the recovery from the outage.
An AT&T executive acknowledged the company's struggle to regain customer trust and noted efforts over the past years to enhance offers and improve services.
The FCC's findings highlighted a series of systemic issues at AT&T that contributed to the lengthy outage, emphasizing the importance of robust safeguards for network changes.
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