4 Things to Remember When Dealing With a Difficult Person
Briefly

"Anyone can be nice or do good, especially if they wish to present a façade of 'goodness' to the world. Well-intentioned, safe people don't make cruel comments or lie."
"Our brains struggle to process the fact that someone who is otherwise so nice and well-liked by others could have said or done that. We experience cognitive dissonance when the same person is alternately wonderful and awful."
Read at Psychology Today
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