Citizens Bank has announced it will close 15 branches nationwide, including four in Massachusetts, as part of an initiative to adapt to evolving customer banking needs.
The closures, planned for January 2025, reflect the bank's strategy to enhance its digital capabilities while refocusing its physical branch presence.
New interactive teller machines will be implemented in some locations, providing a self-service experience with the option to connect to a live assistant for complex transactions.
Despite the branch closures, Citizens Bank emphasizes its commitment to maintaining a robust branch network and will explore opening standalone branches in the future.
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