The Massachusetts Attorney General's office announced that three insurance companies must pay a total of $165 million, marking the highest civil penalties under the state's Consumer Protection Act.
The companies misled consumers by presenting agents as neutral parties while pushing supplemental insurance, violating regulations that protect consumers from false advertising and deceptive practices.
Advertisements claimed services provided by agents were free, while the reality was that consumers were subjected to misleading sales tactics and purchases they did not fully understand.
The court found that the defendants targeted particularly vulnerable consumers, highlighting the egregious nature of their deceptive conduct in the insurance industry.
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