"I have been with AT&T for over a decade and I have always had unlimited plans so I knew this was a mistake. The only change I have made to my account is last month I moved my line over to FirstNet. I am a first responder and I was told my price per month would actually go down a few dollars a month."
"We understand how frustrating this must have been for [the customer] and we have apologized for the inconvenience. We have resolved his concerns about his bill and are investigating to determine what caused this system error," an AT&T spokesperson told Ars.
The customer posted screenshots of his bill, which helpfully pointed out, 'Your bill increased $5,956.92' since the previous month. It included a $5.73 'discount for first responder appreciation,' but that wasn't enough to wipe out a $6,194 line item listed as 'Data Pay Per use 3,097MB at $2.00 per MB.'
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