More airlines, including Aer Lingus and British Airways, are set to implement FindMy compatibility features to help track lost luggage using AirTags. This endeavor is seen as a significant enhancement in customer service, as it enables travelers to share live bag locations directly with airline customer service representatives during the lost baggage report process. The feature allows for real-time tracking using an interactive map and bolsters customer support efforts, ultimately reuniting travelers with their lost items more efficiently.
Overall, airlines using AirTags to help track lost bags is a positive step for airline customer service. "This is a win for customers," says Brett Snyder.
Now with airlines adopting usage of this, it makes it easier to get reunited with a lost bag. The new process across airlines' apps is relatively straightforward.
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