OpenAI rolled back an update to ChatGPT that was considered too agreeable. The goal is to improve support for users going through difficult times while incorporating medical expertise. For high-stakes personal decisions, ChatGPT will no longer provide specific answers but will instead ask guiding questions to help users weigh their options. The company plans to introduce gentle reminders during extended sessions. An expert advisory group will oversee these changes, and ChatGPT's success will focus on users achieving their goals rather than engagement metrics.
OpenAI aims for ChatGPT to assist users in problem-solving, particularly by encouraging thoughtful consideration in high-stakes decisions rather than giving direct answers.
The company rolled back an update making ChatGPT overly agreeable and is introducing prompts to remind users during long interactions.
OpenAI has consulted over 90 physicians to ensure ChatGPT appropriately responds to users exhibiting emotional distress signals.
Success metrics for ChatGPT will not focus on engagement time or clicks, but rather on the effectiveness of assistance provided to users.
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