"Messages sink without a reply, and mentions disappear from group chats. Small oversights quietly fuel workplace loneliness. In today's increasingly digital workplaces, flexible hours and remote work offer freedom and convenience, but also bring risks of developing mental health issues. While subtle cues in face-to-face settings can reveal when employees are struggling, how can organizations detect signs of loneliness online before it's too late?"
"in our digital footprints-the traces left by everyday online communication. In a recent paper published in the Journal of Information Processing, they analyzed workplace chat data to identify employees potentially at risk of loneliness. "Digital footprints can actually tell us a lot about people's internal states," Arakawa explains. "Office platforms such as Slack provide statistics on channel activity, but they don't cross-analyze interactions to reveal the patterns between individuals. We wanted to visualize the network of relationships by sensing and analyzing online communication.""
Kyushu University analyzed chat logs from workplace platforms like Slack to identify employees potentially at risk of loneliness. Two indices were developed: contribution level, measuring how actively someone initiates discussions and replies, and adjacency level, capturing how connected one is to others through mentions and reactions. Visual network maps represent individuals as colored dots, with larger, well-connected dots indicating wide interaction and small isolated dots indicating little public-channel activity. Everyday digital footprints from online communication can reveal internal states and help organizations detect loneliness risk in remote and flexible work environments.
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