Since its relaunch in 2022 as the 988 Suicide and Crisis Lifeline, this program has greatly improved accessibility to mental health resources, routing millions of contacts to crisis centers. Despite its success, the hotline faces challenges, notably a lack of awareness among certain demographics and controversy over how crisis center websites track visitor data for analytics. Even with this scrutiny, evidence suggests that individuals who use the hotline report a greater ability to cope and receive the support they need.
The launch of the 988 hotline has so far been successful in making that help more accessible than ever. The service routed more than two million calls, texts, and chats to local and regional crisis centers in its first six months.
While the service has been crucial to many, it's not without controversy. We recently explored how dozens of websites for local crisis centers tied to the 988 line were tracking visitors through a tool called the Meta Pixel.
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