Nikelle Inman, a success coach for first-generation college students, found herself overwhelmed with paperwork instead of engaging with students, leading to feelings of disengagement. After the pandemic, a Gallup analysis revealed that nearly half of U.S. employees felt unclear about their work expectations—down from 56% in January 2020. Younger and newer employees, especially in white-collar sectors and those in hybrid settings, reported the most confusion regarding their roles, highlighting an overarching issue of disconnection post-COVID.
"Admissions work kind of took over what we were supposed to do," Inman, 34, said. "I felt disengaged with the position, more so because I just didn't feel valued."
Just under half of U.S. employees who participated in a Gallup survey in November "strongly agreed" that they know what is expected of them at work, which is one of the factors the polling firm uses to measure employee engagement.
The new survey showed that new employees, younger employees, people in white-collar industries like technology, insurance and finance, and those in hybrid work arrangements were especially likely to report that expectations for their roles weren't clear.
Managers and employees have bushwhacked their way through disruptive changes since COVID-19 first upended public life five years ago.
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