"The severity of their issues seemed not to matter. Around 2016, government officials began to pry open United's black box. They found that the nation's largest health insurance conglomerate had been using algorithms to identify providers it determined were giving too much therapy..."
"We cannot become what it is that has harmed us in the first place," says Elliott Fukui. But that has not stopped the company from continuing to police mental health care with arbitrary thresholds and cost-driven targets..."
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