Virtual care isn't in trouble. What is in trouble are the aftermarket telehealth solutions that largely function as a virtual extension of our siloed, fragmented health care system. This specific application of virtual care, which we call Telehealth 1.0, has consistently failed to bring meaningful value to patients, clinicians, and purchasers.
Claiming that patients haven't embraced telehealth because the volume of visits leveled off after the pandemic is like saying people haven't embraced remote work because some of us are commuting again. Users are highly satisfied with virtual care and often prefer it - when it's available.
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