The Care Quality Commission (CQC) has rated Oak Road Surgery as 'inadequate' following its inspection, noting significant deficiencies in safety and effectiveness. Although areas like 'caring', 'responsive', and 'well-led' retained a 'good' rating from previous assessments, the recent review highlighted poor patient record-keeping that compromised continuity of care. Inspectors found inadequacies in medication management and adherence to evidence-based treatment guidelines, raising concerns over potential negative impacts on patient health. This inspection was the first since 2017, prompted by prior concerns raised about the practice.
The review of patient records found some did not include sufficient information to understand the patient's assessment and management of the patient's condition, which may have impacted a patient's health.
Clinicians had not constantly followed evidence-based care and treatment guidelines, revealing inconsistencies in patient care and potential negative experiences.
Issues around the management of medicines were identified in 24 records; the quality of note taking for medicines reviews were poor and not accurate.
The surgery was ranked 'inadequate' primarily due to 'safe' and 'effective' ratings being the lowest during the Care Quality Commission inspection.
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